Ticket change and cancellation
Grimaldi Lines and Minoan Lines offer the possibility to modify or cancel bookings in the cases and according to the following procedures. The procedures vary according to the Company you are travelling with.
Cancellations
Grimaldi Lines and Grimaldi Minoan Lines ferries
Special rate
Tickets booked at special rates, early booking, residents/natives in Sardinia and Sicily are non-refundable.
Standard rate
Ordinary fare tickets can be cancelled according to the following penalty scale:
- 10%, plus fixed fees, from the moment of booking until 30 days before departure;
- 30%, plus fixed fees, from 29 to 7 days before departure;
- 50%, plus fixed fees from 6 to 2 days before departure;
- 100%, plus fixed fees, from the day before departure and/or for no-show at check-in.
Important notes
It is not possible to cancel a standard fare ticket if it has already been subject to a date, time or line change more than twice.
Tickets booked through an agreement are refundable only if at standard fare, otherwise they will not be refunded.
No refund will be given in case of presentation at check-in/boarding with expired or invalid identity documents or for refusal of boarding by the authorities.
Pre-paid services (e.g. meals, pet kits) can only be refunded if cancellation is made at least 2 days before the scheduled departure date in the case of both standard and special fares.
In the event of a 100% cancellation fee or no-show at check-in, any meals on board or pet kits booked will not be refunded.
Minoan Lines ferries
Tickets can be cancelled according to the following penalty scale:
- No penalties, except for fixed fees, from the moment of booking until 14 days before departure.
- 25%, plus fixed fees, from 13 to 7 days before departure
- 50 %, plus fixed fees, from 6 days to 12 hours before departure
- 100%, plus fixed fees within 12 hours before departure or for no-show at check-in
Cancellation of tickets in a state of pandemic
Procedure valid for Grimaldi Lines and Grimaldi Minoan Lines branded routes
If the passenger is forced to cancel the trip due to a travel restriction imposed by the Authorities or for the other reasons specified in Article 88/bis of Italian Legislative Decree 18/2020, the Carrier will issue a "covid voucher" whose value will correspond to the total value of the cancelled ticket.
The voucher will last 24 months and can be used to issue a new ticket on one of the routes operated by Grimaldi Lines. If the new booking will have a higher amount than the original ticket, the client will have to pay the fare difference.
At the end of the 24 months from the date of issue, and in any case within the 14 days following the expiration of the validity, the customer will be refunded the amount paid.
If the tickets have been purchased through the agency Minoan Agencies of Ancona, the refund request should be sent to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it., otherwise it will be necessary to contact the travel agency or the website through which the ticket has been purchased.
At the page embarkation procedure you can find all the updates regarding the procedures to follow to reach the various destinations, however, we remind you that it is the passenger's responsibility to check the specific dispositions from the official channels.
For domestic routes under the Minoan Lines brand send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Modifications
The procedure for the variation of Grimaldi Lines and Minoan Lines tickets varies according to the Company booked, whose specifications are given below. In any case, regardless of any charges applied by the carrier, Minoan Agencies will require the payment of € 20 variation fee.
Change of a reservation (date, time, line, passenger name, type of accommodation, type of vehicle and number plate) may be requested subject to availability of remaining seats.
It is possible to change both standard and special fare tickets and, where applicable, the payment of € 30 of variation fees will be required, in addition to any fare difference resulting from the change in travel or type of accommodation. For details see the table below.
Under no circumstances it will be possible to modify tickets issued with any special promotional offers that provide for a non-modifiable and non-refundable fare (as specified in the relevant conditions).
After the tickets have been issued, no refund will be made for any fare differences for discounts not applied or special offers.
| Type of change |
Time limit | Change fees / Rate difference |
| Date / time of departure | Up to 2 days before departure* | € 30 / payment of any possible fare difference |
| Accommodation | Until the day of departure | None / payment of any possible fare difference |
| Vehicle | Until the day of departure | None / payment of any possible fare difference if the vehicle category changes |
| Passenger name | Until the day of departure | None |
| Passenger name Tunisia and Morocco lines | Up to 2 days before the outward journey | None |
| Addition of passenger | Until the day of departure | None / payment of the additional passenger ticket |
| Addition of pets or pet kit | Until the day of departure | None / payment of the additional pet ticket |
| Addition of meals | Until the day of departure | None / payment of the cost of additional meals |
* modification allowed maximum twice. If the newly booked trip costs less, the fare difference will only be refunded if the change is made via the same booking channel.
The Companies reserve the right to modify the conditions of cancellation and variation of tickets by the passenger on specific departures.
How to request a change or cancellation of a ticket
Requests for cancellation or modification must be made in writing only by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or a fax to +39 071 201933.
If the booking was made at a travel agency, the request must be made directly through the agency itself.
Important: the change or cancellation procedure may take some time, so we advise customers to proceed with due advance notice, bearing in mind the office's operating hours and that the possible amount of the penalty will be calculated at the moment in which the dossier is taken over by the operator.
