Boarding of passengers with reduced mobility
Grimaldi Lines and Minoan Lines ferries are fully equipped to accommodate disabled persons or persons with reduced mobility, hereinafter referred to as RMP, on board and to offer them maximum comfort during boarding/disembarking from the ship and during the navigation.
The staff at the ticket desk and on board will be at the complete disposal of the RMP to assist them during check-in, boarding and disembarkation.
Booking procedure
The reservation of an RMP can be made as follows:
1) through the Minoan Agencies call center by calling 071 201708 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
2) through the online booking system on the website www.minoan.it, by ticking the appropriate box "Person with reduced mobility" in the personal data entry screen
Booking of special needs cabins
The special RMP cabins are equipped with more space to allow wheelchair access and manoeuvring. The configuration of the cabins and the number of passengers that can be accommodated varies from ship to ship. See the fleet for more information.
To book a cabin for people with reduced mobility proceed as follows:
1) for Grimaldi Lines select the special cabin directly in the online booking system or request it through the Minoan Agencies call centre
2) for Minoan Lines and Grimaldi Minoan Lines cabins must be requested exclusively through the call centre by contacting 071201708 or sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Timing
It is the RMP's duty to report in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax to 071 201933, within 48 hours before departure and in any case at the same time as purchasing the ticket, its specific needs for accommodation, special services or the need to bring medical equipment on board. The request must be made by attaching a copy of an identity document.
Check-in
The presentation at Grimaldi Lines Minoan Lines check-in must be made in advance of the declared presentation time, and in any case according to the procedures agreed with the Company.
Accompanying vehicle
In case of RMP with accompanying vehicle, the check-in desk staff will provide the passenger with a specific adhesive coupon to be displayed on the windscreen.
During boarding the RMP vehicle will be boarded as a priority and will be parked in specific areas of the ship's garage.
Prenotazione di cabine speciali Le cabine speciali per RMP sono dotate di spazi di maggiori per consentire l'accesso e la manovra passeggeri con sedia a rotelle. La configurazione delle cabine e il numero di passeggeri ospitabili varia da nave a nave. Per maggiori informazioni visionare la flotta. Per la prenotazione di una cabina per persone a mobilità ridotta procedere come segue: 1) per le linee Grimaldi Lines selezionare la cabina speciale direttamente nel sistema di prenotazione on-line oppure richiederla attraverso il call center Minoan Agencies 2) per le linee Minoan Lines e Grimaldi Minoan Lines le cabine vanno richieste esclusivamente attraverso il call center contattando lo 071201708 oppure inviando un'email a This email address is being protected from spambots. You need JavaScript enabled to view it.
